We invite you to carefully read these general sales conditions applying to the bookings made on the  www.maroc-emotions.com website. Those general sales conditions define the agreement governing relationships between Travel Emotions Ltd and the customer during and after the booking of nights, airplane tickets, or car rental proposed by the www.maroc-emotions.ma booking central station.

1. Purpose

   www.maroc-emotions.com, which is a trademark of Travel Emotions Ltd, whose head ofices are located at Suite 7, Peel House 30, The Downs Altrincham Cheshire, WA14 2PX, UK, is an online reservation central station. All the requests for reservations as well as  reservations carried out on the www.maroc-emotions.com  website are subject to the general sales conditions below. Travel Emotions Ltd answers all customer queries within a maximum of two workdays.

2. Reservations and Cancellations

   After having made and confirmed its reservation, the customer is definitely bound to his reservation and to the conditions of our service. This commitment cannot be broken except if Travel Emotions Ltd cannot fully meet the request.

   At time of booking a guarantee deposit (a percentage of the total value) shall be debited from the customer's bank card. The remaining amount will be paid directy to the hotel by the customer.

   Upon reception of the guarantee deposit, a confirmation mail shall be sent to the customer , to the e-mail address mentioned in the reservation form. This confirmation e-mail has to be taken as a Voucher. This voucher is the proof of booking and should be presented by the customer to the supplier upon arrival. We strongly ask you to print out a copy of this voucher and keep a copy for your records and a copy with you while travelling.

   In case of erroneous transmission by the customer of his personal information, Travel Emotions Ltd will not be hel liable for non performance or inappropriate performance of the travel due to the non reception of travel information or reception of erroneous travel information.

   In case of cancellation, the customer will have to pay the cancellation fees according to the supplier's cancellation conditions. The cancellation policies related to the booked hotel are to be found on the hotel's website.

3. Rates

   The rates mentioned  are per room, VAT and breakfast included (unless stated otherwise) and are generally based on the price of single or double room. Travel Emotions Ltd proposes negotiated rates which may different from the public price displayed at the supplier's premises.

4. Terms of Payment

   Our website allows the customer to make online reservations and to give us his bank account information in a confidential and secure manner, when he or she places his order.  When placing an order, the customer must provide the number of his bank card as well as its expiration date and the name of the issuing bank.

   Only VISA and Eurocard/Mastercard bank cards are accepted. The amount of the guarantee deposit will be charged on the credit card as of the confirmation from the supplier. No debit will be processed if the customer's request is not satisfied.

5. Formalities

   It is up to the customer to check before departure with the local authorities that all police, customs or health formalities necessary for a stay in Morocco have been met. The traveler is responsible for complying with any airline's terms and it is up to him to make sure that he meets the passport, visa and health requirements imposed by Morocco. Travel Emotions Ltd declines any responsability if the customer is denied boarding or entering the country.

6. Confidentiality and Security

   Travel Emotions Ltd dedicates the utmost importance to the security of your information, transactions and money by using the highest-performance security system. The confidential data which are channeled between your computer and the system are encrypted thanks to the SSL (Secure Sockets Layer) protocol  with an encryption key lenght of 128 bits (the highest level commercially available). The payment by bank card shall be made in a secure manner thanks to very sophisticated payment systems. Thus, all the data related to the means of payment shall be protected in the most efficient manner. 

7. Disputes

   In case of dispute between Travel Emotions Ltd and the customer, any possible claim should be sent within a thirty-day (30 day) period without appeal after the customer's departure. In the event where no amicable settlement is found, only the Casablanca courts will have jurisdiction to settle the dispute.  In the event of disputes between the supplier and the customer, Travel Emotions Ltd may not be held liable.